Refund

Payment and Refund

We are committed to the accuracy of charging our Students.

The exact amount of fees, the payment terms, refund policy and transfer/withdrawal policy relating to the course will be clearly specified in the Standard Student Contract.

 

Refund Process

Request for transfer / withdrawal / deferment must be made in writing and submitted together with supporting documents to the training centre.

The School will inform the Student immediately within three (3) working days if
(i)            It fails, for any reason, to commence the Course on the Course Commencement Date;
(ii)           It terminates the Course, for any reason, prior to the Course Commencement Date;
(iii)          It fails, for any reason, to complete the Course by the Course Completion Date;
(iv)          It terminates the Course, for any reason, prior to Course Completion Date; or
(v)          The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

The School shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.

 

Refund Criteria

Please refer to the PEI-Student Contract for updated information.

Withdrawal for Cause:
Subject to force majure, the Student shall be entitled to immediately withdraw from the Course by giving written notice to the PEI of his/her intention to do so if the PEI is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances in the refund process above or Clause 2.1 (i) to (iv) in the Student Contract.

For these circumstances, the PEI shall, within seven (7) working days after notifying the Student, refund to the Student:
(i)            The entire amount of the Course Fees; and
(ii)           The Miscellaneous Fees*.

The PEI shall also, as soon as practicable after receiving the Student’s notice of withdrawal under these circumstances as stated (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the amount stated in the Fee Protection Scheme.

Refunds for Withdrawal Without Cause:
Where the Student withdraws from the Course for any reason other than those set out in withdrawal for cause above or force majure, the PEI shall, subject to the Fee Protection Scheme, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under the Fee Protection Scheme):

% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.7 and 1.10]

If Student’s written notice of withdrawal is received


[70%]

(“Maximum Refund”) More than [14] days before the Course Commencement Date

[50%]

Before, but not more than [14] days before the Course Commencement Date

[25%]

After, but not more than [7] days after the Course Commencement Date

[10%]

More than [7]* days after the Course Commencement Date, but not more than [14]* days after the Course Commencement Date

[0%]

More than [14] days after the Course Commencement Date

All Miscellaneous Fees are non-refundable
Students paying in advance are liable to pay the first 6 months of course fee upon signing the student contract, and the subsequent payments (if applicable) should be made on the dates stated in the student contract.  In the event that the student withdraws without cause as stated above, he is entitled to the percentage of refund as stated.

Cooling-Off Period:
The PEI shall provide the Student with a cooling-off period of 7 working days after signing the Agreement in the PEI-Student Contract.  Within these 7 days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI under Refunds for Withdrawal Without Cause (less any Course Fees if Student has started the Course, any PEI administrative charges are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under the Fee Protection Scheme).  Any dispute in respect of how much Course Fees have bee consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to jurisdiction, and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.

The PEI shall also bring to the Student’s notice Schedule 3 in the PEI-Student Contract by notifying the student of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Student that Schedule 3 in the PEI-Student Contract has been brought to his notice.  In the event that the notice in Schedule 3 in the PEI-Student Contract has not been brought to the Student’s attention, the cooling-off period of 7 working days shall only commence from the date that Schedule 3 in the PEI-Student Contract has been brought to the Student’s notice, and the Student has acknowledged the same.  The Student shall have the right to withdraw from the Course and receive a refund as stated anytime before the notice in Schedule 3 in the PEI-Student Contract has been brought to the Student’s attention.

This Clause takes precedence over the PEI’s refund policy stated above.

Deemed Withdrawal:
A student who transfers from the Course to another course with the PEO shall be deemed to have withdrawn from the Course and the policies above shall shall apply save as otherwise agreed between the PEI and the Student.

Change of Course:
A fresh PEI-Student Contract under this format shall be executed between the PEI and the Student for any change of Course, whether with the same PEI or otherwise.

 
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